Shipping policy
At Lris Nails, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across China, United States and make sure that you deserve the highest quality levels of responsiveness at any time.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
Once an order has been submitted, you will be provided order status and shipping information, and receive the tracking number (via email) once your order has been shipped.
Shipping Charge: United States and China
Shipping Address: Room 202, Building A, Jinyuan, Sanjiao Tan, Xiaojinkou Street, Huicheng District, Huizhou City, Guangdong Province, 516001, China
Standard Shipping (9–12 days) shipping cost USD 9.00, and above USD 79.00 for Free Shipping
Premium Shipping(6-7 days) shipping cost USD 18.00, and above USD 79.00 for Free Shipping
Every effort is made to dispatch your order as soon as possible. All orders are processed after being placed.
Handling, Transit, and Order Cut-off Time for China and United States
Delivery locations: At the customer's address (China and United States)
Order cut off: 3:00 PM (GMT+08:00) CST
Handling time (days): 1–3 days Mon – Fri
Total delivery time: Estimated delivery time based on customer locations
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website.
As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged.
What Happens After I Place an Order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 business day (not including holidays).
Lost or Stolen Packages
Lris Nails is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. It is the customer's responsibility to provide accurate delivery information and monitor tracking.
Shipping Restrictions
Some products may be subject to shipping restrictions due to the nature of the product, import/export rules, or other regulations. In such cases, this will be mentioned on the product's page.
Changes and Cancellations
Any changes or cancellations to orders must be made within 24 hours of placing the order. After that period, we cannot guarantee any changes or cancellations.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email hi@lrisnails.com with the subject line "Order Confirmation Not Received," and someone from our team will get in touch with you.
Delivery or shipping method:
We use DHL, UPS, USPS, and FedEx to deliver or ship products. Your order will be delivered on working days by a courier. If you are not at home during the first delivery, the package will be offered to your neighbors if possible
How do I Check the Status of my Order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email hi@lrisnails.com and we will assist you from there.
Contact Information:
Shop Name: Lris Nails
Address: 7 Kingwood Road, Flat A, London, SW6 6SW, United Kingdom
Phone: +86 15766412350
Email: hi@lrisnails.com
VAT ID: 91441302MADYL3BH3J
Trade No.: 91441302MADYL3BH3J
Business hours: Mon-Fri, 9:00 am - 11:00 pm, (GMT+08:00) CST