Refund policy
At Lris Nails, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, you may return your item under the conditions outlined below.
Return Eligibility:
The product must be in its original, unused condition.
The product must be returned in its original packaging, with all tags and labels attached.
Return Process:
Contact our customer service team at hi@lrisnails.com to request a return.
Clearly state the reason for the return at the time of your request. Please note that the reason provided will be reviewed and cannot be changed once submitted.
Once your return request is approved, you will receive detailed instructions on how to proceed with the return.
Pack the product securely in its original packaging.
Ship the product to the address provided by our customer service team. Customers are responsible for return shipping costs.
Upon Receipt and Inspection:
If the product is in its original condition, we will process your refund within 30 days.
The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Important Notice:
Items sent back to us without first requesting a return will not be accepted.
If you have any further questions regarding our return and refund policy, please contact us at hi@lrisnails.com
Please send all approved returns to the following address: 7 Kingwood Road, Flat A, London, SW6 6SW, United Kingdom
Return Method:
Returns: Accept returns for defective products only
Return method: By mail
Return label: Download and print (No cost: USD 0.00)
Restocking fee: No cost USD 0.00
Refund processing time: No refund
Product condition: New only
OUR FEES FOR RETURN OR REFUND
Damages and issues (Defective Products)
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For Our Defective products, return is free shipping.
Shipping fee is USD 0.00
Re-stocking fee is USD 0.00
For your responsibility (Customer Remorse)
Please inspect your order upon receipt and contact us immediately if the item that you purchased by mistake doesn’t need any more or if the wrong products are delivered so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The restocking fee is USD 0.00
Exchanges
Exchanges: Accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We cannot refund.
Order Cancellation Policy
If the order is canceled because of unavailability or any other reason, we will refund the full amount to the bank card.
Contact Information:
Shop Name: Lris Nails
Address: Room 7 Kingwood Road, Flat A, London, SW6 6SW, United Kingdom
Phone: +86 15766412350
Email: hi@lrisnails.com
VAT ID: 91441302MADYL3BH3J
Trade No.: 91441302MADYL3BH3J
Business hours: Mon-Fri, 9:00 am - 11:00 pm, (GMT+08:00) CST